We would like to congratulate all the job seekers, employees, employers, training organisations (RTOs), employment agencies and government bodies who have worked with us over the last 12 months to help achieve the following direct skilling and employment outcomes:

  • 238 employment outcomes from 327 JFEP project participants
  • 208 Industry Skills Fund upskilling short course completions
  • 18 Industry Skills Fund upskilling full qualification completions


This has involved eight Jobs First Employment Projects funded through the SA Department of State Development (DSD) (now the Department for Industry and Skills) and two Industry Skills Fund projects funded through the Commonwealth Department of Education with project management funding support from DSD.

Key employer support has been by Drakes Supermarkets, On the Run, Adelaide Venue Management, fifty employers in the Events and Festivals space especially Staging Connections (now Encore) with strong support from Festivals Adelaide and the City of Playford, forty pharmacies supported by the SA Pharmacy Guild, Adelaide Cemeteries Authority, Centennial Park and Elliott Funerals, twenty hairdressing and barbering salons supported by ClipJoint Education, a range of hotels including the Hilton Adelaide, Meridian, and Accor. There is also a host of other employers who picked up individuals for employment and we are thankful for your engagement.

RTOs, employment agencies and other major stakeholders that have supported projects include Hospitality Industry Training SA (HITsa), The Fourth Force (Drakes), Guild Training, CEG-Training, Staging Connections (non-accredited short course), ClipJoint Education, Holmesglen (Vic.), TAFE SA, SYC Settlement Services, ARA, WorkSkil, Job Prospects, Australian Migrant Resource Centre, St John’s Youth and the City of Playford. We have probably missed some supporters and we apologise and thank you.

Service Skills SA would also like to commend the participants in the projects who have not yet found employment and encourage them to persist as there are employers constantly looking for committed and work ready staff even though times are tight in the services industries in SA.

We especially thank the Jobs First Employment Project team within the SA Department for their support and understanding in some of the “higher risk” and more complicated projects and their focus on the support and equity for the participants.

Many people ask what Service Skills SA does with its small staff and dedicated group of consultants without base funding? We hope the outcomes achieved helps explain the “direct workforce solutions” component of our role where we combine industry need with government funding to create focused training programs and employment outcomes. This is separate from the consulting work we do on training packages with the government and the advocacy, information and support we provide to our members and industry sectors along with our advice to the government (State and Commonwealth), industry associations and all political parties.

The volunteer Industry Board of Service Skills SA looks forward to this valuable work continuing under the new Industry Skills Councils in SA to be set up by Minister Pisoni through the Training and Skills Commission and the Department for Industry and Skills. The Service Skills SA Board again reiterates the need for adequate independent resourcing and a scope that includes the valuable “direct workforce solutions” that industry needs beyond advice on apprenticeships and traineeships.

It is unfortunate that the Jobs First Employment Projects (JFEP) have recently been axed by the new Department for Industry and Skills without consultation with industry.

For more information on the projects please refer to the short summaries below:-

ADELAIDE EVENTS CREW 2017/2018: JFEP
Due to significant industry support and need for the program Service Skills SA delivered the 2017 round of the Adelaide Events Crew Program with Staging Connections and CEG-Training. Skills, tickets and licenses were delivered over a 4 week intensive program with case management and mentoring support. Trained: 35 participants with 26 employment outcomes.

NORTHERN EVENTS CREW 2018: JFEP
A pilot program in partnership with the City of Playford based on the “Adelaide Events Crew” framework to deliver a range of skills to disengaged youth from the northern suburbs to progress into the events, hospitality and construction industries. Trained: 21 participants with 13 employment outcomes.

MIGRANT – INTRODUCTION TO RETAIL, HOUSEKEEPING & CLEANING: JFEP
Service Skills SA and SYC Settlement Services supported HITsa to deliver training in retail, housekeeping and cleaning to migrant participants to provide them with skills to be employed within these industries.
Trained: 19 participants with 7 employment outcomes.

OTR RETAIL EMPLOYMENT PROGRAM: JFEP
Service Skills SA worked with OTR to provide specialised retail and hospitality training which was delivered by HITsa for entry level console operator positions across OTR stores in South Australia.
Trained: 90 participants with 58 employment outcomes.

ADELAIDE VENUE MANAGEMENT 2017: JFEP
This was one of the most concentrated and efficient projects ever undertaken by SSSA where 50 individuals were recruited through contacting 500 potential participants, screening them and then inviting 80 to information days where they were interviewed, LLN tested, trained (by HITsa) and inducted. This whole program was completed in just over three months. Trained: 50 participants with 38 employment outcomes.

DRAKES CAREER START 2017/2018: JFEP
This project delivered entry level training for employment with Drakes Supermarkets (who are also an enterprise RTO) for new store openings at Eyre and Wayville and other employment in the greater Adelaide region.
Trained: 89 participants with 86 employment outcomes.

BARBERING & HAIRDRESSING FUNDAMENTALS: JFEP
Service Skills SA supported Clip Joint Education in facilitating a short Jobs First Employment Program targeting youth 17–20 years who were keen to start a creative career in Hairdressing.
Trained: 16 participants with 7 employment outcomes.

DRIVE YOUR FUTURE - INTRODUCTION TO A PHARMACY CAREER: JFEP
The Introduction to a Pharmacy Career program was specifically designed for ex-GM Holden, family members of ex-GM Holden and automotive supply chain workers who are registered with the Automotive Workers in Transition Program (AWITP) to transition to a Pharmacy career. Trained: 7 participants with 3 employment outcomes.

FUNERAL SERVICES INDUSTRY SKILLS FUND 2017/2018
This collaborative project involved Adelaide Cemetery Authority, Centennial Park Cemetery and Elliot Funeral Services who's employees benefited from 160 short course places in cultural awareness and IT. Ten Certificate III in Gravedigging, Grounds and Maintenance were also provided. Training was delivered by TAFESA (short courses) and Holmesglen (Victoria).

COMMUNITY PHARMACY INDUSTRY SKILLS FUND 2017/2018
This collaborative project involves the Pharmacy Guild and 33 pharmacies throughout South Australia. To date there have been 57 successful completions in vaccination and diabetes short course training and 9 successful completions in Certificate III in Community Pharmacy (Health or Dispensary). This project will continue until end August 2018.

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